Returns & warranty
If something is wrong, we replace it.
Every set is checked by hand before it leaves our Sialkot workshop. If a knife or the gift box arrives with a defect, we replace it.
Defect on arrival: tell us within 48 hours.
Open and check your set as soon as it is delivered. If you find a manufacturing or material defect, message us on WhatsApp within 48 hours of delivery with your order number and a photo of the defect.
1-month manufacturing warranty.
Every chef knife set is covered for 1 month against manufacturing and material defects, as long as it has been used and looked after as described in the care instructions below.
How a replacement works.
- Message us on WhatsApp with your order number and a photo of the defect.
- We confirm the defect and send you the return address.
- You send the item back by courier. Return shipping is paid by the customer.
- We send you a replacement.
What is not covered.
- Change of mind: we replace defective items only. We do not offer refunds.
- Damage caused by use that does not follow the care instructions, for example washing in a dishwasher.
Care instructions.
- Hand wash only, with warm water and mild soap — never in the dishwasher.
- Dry immediately with a soft cloth.
- Store in the gift box or on a magnetic strip so the blades never knock together.
- Hone regularly with a honing steel; use a whetstone when the edge dulls.